We’re here to help you get your order through!
If you're having trouble at checkout, a few quick fixes usually do the trick:
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Log In: Make sure you’ve registered and signed into your account.
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Check the Postal Code: Please ensure your postal code has a space in the middle (e.g., A1A 1A1). Most ordering issues are related to address formatting!
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Reset: Try logging out and back in to refresh the page.
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Shortcut: Click "Checkout" in the top right instead of "View Cart."
If it’s still not working, don't worry—we’ll take care of it. Email us, use our contact page, or give us a call at 613-435-7549 (Mon-Sat, 10 am – 4 pm EST). We will make sure your order is expedited!